You already wrote the answers
Search Box AI exists because of a simple, maddening fact: almost every question a customer asks has already been answered — in a PDF, a doc, a help article — and nobody can find it.
Every team we’ve worked with had the same ritual. A customer asks something. A teammate answers it — beautifully, patiently, for the forty-first time. The answer lives in somebody’s sent folder now, where it will help no one, ever again.
Meanwhile the actual documentation — the onboarding guide, the pricing sheet, the policy doc — sits in a folder, complete and unread, like a library with the lights off.
So we built the light switch. Search Box AI takes the knowledge you already have, indexes it, and puts one search box in front of it that answers instantly, cites its sources, and admits what it doesn’t know. That’s the whole idea. It didn’t need to be more complicated than that.
What we believe, in the margins
The answer already exists
Teams don't have a knowledge problem, they have a retrieval problem. The refund policy is written down. Somewhere. Our job is the somewhere.
Citations or it didn't happen
An AI answer without a source is a rumor. Every response we generate points back to the document it came from — so trust is checkable, not vibes.
Honest about the gaps
When the answer isn't in your content, the bot says so. Then it files the question away so you can close the gap. A knowledge base should get smarter every week.
Boring to set up, on purpose
No pipelines, no vector-database homework, no six-tab quickstart. Drop in files, get a search box, paste one line of code. Thirty seconds to useful.
Put your knowledge to work
The free plan takes about two minutes to set up — roughly the time it takes to answer that question one more time by hand.